Last updated: September 26, 2026
Privacy Policy
1. Information we collect
We collect information you provide directly, such as your name, email address, phone number and company details when you sign up or use our services. We also collect data generated through your use of the platform, including call records, WhatsApp, SMS and email conversations routed through Relay HQ, usage logs and device information. When you link a business channel — such as a phone number, WhatsApp Business account or email address — we process the conversations routed through that channel solely to provide the service to you and your team.
2. How we use your information
We use the information we collect to operate, maintain and improve Relay HQ; to provide customer support; to send you service, billing and account notices; and to detect and prevent fraud or abuse. We do not sell your personal data or your customer conversations to third parties.
3. How we share your information
We share information only with service providers who help us operate the platform (such as hosting, telephony and messaging infrastructure), where required by law, or with your consent. Where we route communications through third-party channels such as WhatsApp or SMS providers, the relevant messages are processed by those providers under their own policies to deliver the service.
4. Data retention
We retain your data for as long as your account is active or as needed to provide the services, comply with legal obligations, resolve disputes and enforce our agreements. You may export or request deletion of your data at any time by contacting [email protected].
5. Security
We implement appropriate technical and organisational measures to protect your information, including encryption in transit, access controls and secure infrastructure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your rights
You have the right to access, correct, export and delete the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email [email protected] and we will respond within a reasonable timeframe.
7. Cookies and tracking
We use essential cookies to keep you signed in and to keep the service functional. Where analytics tools are used, they are configured to respect your privacy and do not sell your browsing data.
8. Children's privacy
Relay HQ is a business communication platform and is not directed to children. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the 'Last updated' date. Continued use of the service after changes constitutes acceptance of the revised policy.
10. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at [email protected] or +254 709 221 545. Relay HQ Technologies Ltd